I bought some family train tickets via the Trainline App but there were many problems with the electronic booking I was attempting to make. After a phone call I was assured my booking had been made correctly. When I picked the tickets up, just prior to travel, they were incorrect. I was forced into a hefty surcharge, refused a refund and this was despite my account ultimately showing the correct details for the journey. Customer service was appalling and only resulted in generic answers that showed they neither listened or cared. Consequently I cannot recommend this company.