I will never go to the Preston branch again, very rude, arrogant and incompetent manager who refused to refund a faulty toy. Took over 40 minutes to get refund as manager refused to believe that it was faulty. Would not test toy in infront of me but went behind in warehouse to test. Even threatened to remove me from the store with faulty toy and told me to phone customer service for refund. Manager has NO customer care or compassion at all, I think he needs to go on a training course again before he has any interaction with customers. He even accused me of giving back toy with missing parts, he finally realized it was all present when I asked him to check box on shelf. No apology given at all by the arrogant store manager. I will AVOID buying from this company in the future, as giving refund for faults is a problem for them. I wish I could give zero stars to this company.