The following is an extract from an email I sent to you on 18/07/21: I purchase your 1.5kg Heritage Tomato Box on a regular basis through Ocado. The box with this morning's delivery contained tomatoes - with the exception of a few smaller ones - that were extremely soft with some already split and mouldy. However, one tomato, which weighed in at a whopping 462gms (!) was split where quite obviously fingernails had gone through, mouldy and completely rotten inside. This was placed in the box in a manner so that it was not immediately visible and was hidden by other tomatoes. This one tomato represents a third of what should have been the total weight of the box. The box was also underweight, which again happens regularly. This is a good product that I buy regularly, but is blighted by recurring quality control problems. I would be interested to know how this happened, as there is no way that this tomato in particular could have been placed in the box by accident: The sheer size alone would have made accidental inclusion impossible. I would advise that I have, on this occasion, requested a refund from Ocado, instead of - as I usually do - thrown the spoilt fruits on the compost. I attach a photo of this morning's box for your comments.". On the 11/08/21 I sent the following email: "Perhaps my email was overlooked, or you are all too busy picking outsize tomatoes. Regardless: I would appreciate a response from you.". The ability to attach a photo to this review is disabled for some reason. I am still waiting...