Very sad to feel the need to write this review today. It's been months of watching my Money Tree deteriorate and today's ironic marketing email offering me 25% off it hit a nerve. Countless emails, up to a week waiting for a reply only to be asked questions I'd already answered or requested images I'd already attached. Two of my five stems have been removed now due to the plant withering away. And a third on its way out. I have done a LOT of research and it seems that these trees come with HEAPS of issues and quite frankly I'm wondering whether shops should even sell them. My local garden centre told me they don't for this exact reason. Anyway, back to why I'm giving The Stem such a low rating. I'm not new to plants but was new to Pachira. The potting mix took months to dry out and in 7 months I've only watered it 3 times despite it being in a bright south facing spot, I've since learnt it should have orchid bark and perlite in it, which it doesn't. The braids are so tight that they can cause numerous issues for the tree... Pretty but potentially harmful. I've lost countless leaves and now trunks. Despite all this and my many requests for a diagnosis so that I can attempt to save my tree I've gotten nowhere. Customer service pick and choose which part of my email to address (because I tried to give them all my care info and details) then getting passed onto James who didn't bother to read everything supplied and each of his replies is asking me questions I've already answered then taking a week to reply again (or not as the case seems to now be as I've been ghosted). I may appear ranty and annoying in this review but I'm fed up. My most expensive plant is falling apart and every time I have contacted other stores I shop at for help they reply promptly and efficiently with support. And yes these are all independent and small businesses.... It's just that they understand Customer Experience. I sadly won't be returning. I need to know I can rely on a store to help me out when something they sold me starts to deteriorate within weeks.