I went into this process mostly unsure of what my options were, but also at my lowest and I didn't know who else to turn to. Everyone I spoke to were so professional and understanding with no judgement whatsoever, which really helped me feel at ease explaining my situation. I was completely kept in the loop throughout the whole process and knew someone was at the end of the phone if I ever had any queries and I honestly feel like a weight has been lifted and I can finally see the light at the end of the tunnel. Thank you so much to all of those that helped me