Just don't use this company. Buying and selling a home is stressful enough. But they have made the process for all involved stressful and almost unbearable. I have estate agents contacting me EVERY single week due to poor communication from JP. Currently everyone is waiting to go and are waiting on a reply from them to last minute questions. Despite knowing I have an extremely difficult family situation and wanted to move by this week. They have so far sat with the questions for 2 weeks without bothering to respond. I have phoned countless times and are fobbed off or lied to. I am sick of spending my life apologising for their poor service and having processes delayed because they can't be bothered. Just save your own mental welfare and dont use this company. Honestly, the stress is just not worth it. If it's too late for you however like me, save all communications, time line all events including the estate agents chasing etc. That's what the Legal Ombudsman has advised me to do.