I placed an order, well on time for when I needed the books. The delivery arrived late, though I was repeatedly assured that it would be on time when I called. It was then left out in the rain while I was away. When I returned I tried to get a refund for the item, which I didn;t need anymore. A month later I have yet to get the money, though I have returned the items. One item was missing from the order and I only received a refund when I called and insisted on getting a refund. Communication is poor, I got no response at all to the many emails I sent and I often spent 30mins+ on hold.