Just a quick review about the service provided by the Air Gun Centre over the last week. I brought a Hw100 from there around 3 years ago. An air seal had perished and the rifle was struggling to hold air so I decided to use the life time warranty. My friend is working in Essex for two weeks so I asked him to drop it off. He collected the gun on Tuesday. I thought it wise to ring the shop on Monday then Tuesday 20 times I called and the phone just had a off the hook tone. I finally got through today after 20 + phone calls to be told I couldn't have it dropped off by a friend, either a courier or myself had to bring it in. OK I understand the policy to some extend, but when you live 5 hours away its just not feasible. But hey come on 20 + phone calls and at least 10 before my friend took it. I think you need to look at that part of your service. On the whole the experience is really frustrating to a customer who just needed use a after sales service.