Appalling service. Place order with PayPal so money taken immediately which usually indicates a contract between parties. Not so with The White Company who the day after cancelled my order and still waiting to hear why. Called Contact Centre who could only apologise and say I was not the only one as apparently there was an issue with one item of stock so the Contact Centre manager had decided to cancel any order with that item. There must be a newer person in charge who does not understand how orders work as in the past just the item out of stock was cancelled. Communication is sadly lacking and the manager requires training in customer service and order management. They obviously like their people to have to deal with many complaints and the start for customer service is for that poor person who had to deal with the many others in the same situation as me.