After visiting their store in York I thought this would be a company to use for a battery replacement and service, I don't live near York so need to use their mail order service. After taking my time to fill in their online enquiry form I received a rather generic email back that says they will either get back to me or if I don't hear from them they can not help me. So their approach to paying customers asking to use the services they offer is to ignore the customers they don't want? Never heard back from them so in future will look to use a company that looks after their potential customers.