I took my Omega watch into Watch Lab York to have a longer strap fitted.Four weeks later I went across York with great difficulty(I am registered disabled) to collect the watch and a new strap had been fitted ,the same size as the original. I left the watch to be returned to Omega to have a longer strap fitted as requested originally. I rang watch lab 2weeks later to enquire about progress and was told Omega did not supply a longer strap but that watch lab could punch another hole in the strap. The manager was most unpleasant and said if raised my voice the call would be terminated. In have a hearing problem I am nearly 80 years old ,I do tend to speak rather loudly. What a way to treat a customer. A nasty experience!!!