Efficient, quick, and 'order despatched ' email received within about 5 minutes. Too quick for me! I needed to email again to check some delivery details and thought I would have bags of time to contact The Tape Store! The Tape itself was very well boxed, the amended delivery instructions had been added to the label,and I received an updating email at each stage of the process The Tape itself is very well made (German engineering ... ) and solid, with a smooth winding action. I winced when I saw the total price, but I can see the quality of the product, so happy with the value for money I shall be placing more orders with The Tape Store