James Crawford
Product is fine but delivery left a lot to be desired. It was left on the pavement, blocking the pavement. The delivery driver explained that it was too heavy to be moved anywhere else. I wasn't given this information on booking. Driver also refused to take the delivery away. Booking process was confusing. It was unclear when the delivery was going to be made and i had to contact the company to clarify. Overall pretty poor service.
Posted 1 year ago
Hello James,

We appreciate you have taken the time to write us a review. We are glad to hear you are happy with the product you received. In respect to the delivery I would like to refer you to the Terms and Conditions statement –“It is at the drivers discretion to deem the delivery unsuitable he is well within his rights to refuse to unload the pallet or alternatively unload it as near as possible to the required destination, which may well be at the side of the road.” The terms and conditions were agreed at checkout in order to finalise your order. At the time of your purchase we had some technical issues with the website auto selecting dates, the office did attempt to call you to confirm the date you had stated in your comment.

Kind regards,
The Stone and Garden Company
Posted 1 year ago
The Stone and Garden Company is rated 4.56 based on 602 reviews

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