We ordered some plum slate and weed control membrane from Stone & Garden. I paid extra to have it delivered on a specific day ready for it to be laid. The delivery driver arrived with only the slate and no membrane, which of course meant that the slate could not be laid on that day. We immediately contacted Stone & Garden to advise them of this and they immediately blamed their haulage company saying that they had lost it on the way. This was not the case. It hadn't been included within our order, despite it clearly stating on the invoice and the picking note. We advised the Stone & Garden that we needed the membrane to be able to use the slate which had been arranged for that day. They were unhelpful in trying to resolve this and in the end, we had to quickly source some locally in order for it to be laid on the date arranged. Stone & Garden didn't accept responsibility and they eventually refunded the money for the membrane. No refund for the delivery and no compensation for this inconvenience. It's lucky that we managed to get some locally, otherwise it would have cost us extra to have our landscaper come in another day.
Helpful Report
Posted 2 years ago
The Stone and Garden Company is rated 4.56 based on 602 reviews

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