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"Having used the for a number of years I was really disappointed to experience how bad their customer service was once a problem arose. The provides a convenient service for searching auction catalogues and for online bidding for most antique auctions across the country. The problem appears that the is not concerned whether their service is used by a good or bad auction house - and there are a few really poor, verging on the criminal, auction houses. I came across one of these very poor auction houses recently (Stroud Auction Rooms) via the After paying for and collecting my item from the auctioneer (which in itself was a rude and aggressive customer services experience), I was later charged through my card logged with the an additional £20 late payment fee. Stonewalled by the auctioneer, I turned to the where I was dealt with by a customer support supervisor. After proving that my payment was not late (with bank statements) and chasing over a 7 week period, I was simply informed that they could not deal with my complaint. Obviously the auction house is a more important customer to them than me. I discovered that auction houses can access your (registered) card freely for 30 days post any sale through the - That's not a problem when its a reputable auction house but when its an auction house that makes a point of being rude and aggressive and will not allow a complaint to reach a manager - then the has to step in and take some responsibility. It would appear that this auction house is notorious for this kind of behaviour - a simple google search says it all... Buyers beware... Your card details are not safe."
8 Helpful Report
Posted 2 years ago
the saleroom is rated 2.46 based on 24 reviews

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