They were really quick in sending the plates. I have never changed a reg plate before and I had no idea of the process involved. I got the plates and a confusing email saying once I had sent the relevant documents I would need to wait to get my paperwork before I could change them. Then I got an email on a Thursday afternoon with a certificate saying I had 3 days to change them. I had a friend who owns a garage sort them for me as they needed drilling. I don't feel like the whole process was explained properly although I am happy with my plates and everything turned out fine in the end.