It wasn't made clear anywhere in the pre order process that I would need to pay an extra £6.50 for special delivery of my vehicle registration documents.Members of my family have purchased plates from another supplier where this service was included at no extra charge as well as including the cost of making the new plates and sending by 1st class post.I had to pay an additional £20 to have the plates made up for me.This has meant that the cost compared to an alternative company is £23 more expensive. In addition despite making it quite clear in the pre order process that I wished The Private Plate Co to administer the transfer via the DVLA for me,I was very surprised to receive a letter stating the opposite and that as I had decided to make the transfer myself then without The Private Plate Co help then this process might take anything up to 28 days to complete.As I had already sent by special delivery my documents to The Private Plate Co I became anxious and had to e-mail asking for confirmation that this was indeed an error as well as enquiring if the vehicle documents had been received and were being forwarded to DVLA.....as initially requesting. All in all this has not been a hassle free process and also not the most competitve deal in the marketplace today. On a positive note,once confirmation was received that the letter had been sent in error as well as the documents being received then the turn around has been very quick. Just a shame my confidence in the company to operate without any hassle has lead to a less than positive review.