I sent them a message a couple of times regarding an item I was interested in and never received a reply. After doing research elsewhere I decided to go ahead and purchase the item even though they had never responded (it was a sizing question). The item was indicated as being despatched immediately, which in reality meant two days after the order was placed. It took several days for their website to reflect any update on the shipment tracking #, again with no replies to email. I finally was able to contact them via Facebook where I was told someone would get back to me, which of course they never did. Once the tracking information was available it shows the carrier "processed" the package 6 days after it was indicated as shipped. For an international (to the US) package that had an estimated delivery date of December 20th, it has still not arrived (as of December 23rd) and without a status update for a while now looks like it will most certainly be delivered post Christmas. The price on the item was great, there were no shipping choices available (only one option) and the shipping service is poor at best with sadly terrible communication from the folks at the Priory.