I called the company as I had a wasp nest in my loft. The receptionist was extremely helpful and pleasant to talk to. They were able to send someone out the next day. Derek, the technician called to say when he was on his way. I found this helpful as we all know what it's like waiting in! Due to the difficulty of accessing the nest from the outside Derek went into the loft and dealt with the situation. Brave man if you ask me!! The company have a 7 day call back guarantee if the wasps were not all eliminated. This was the case. Again I spoke to a helpful receptionist and Derek was able to come back the following day to deal with the nest again. The service they provide is 5 star. They are polite, helpful and extremely prompt. Pricing is excellent also... £144 with a 7 day guarantee to come back.