We purchased 3 packs of floor panels for £49.99 each. The actual quality of the tiles themselves are excellent and feel really good quality and we were excited to fit them ourselves and save money on installation especially since these are advertised as the "easiest" panels we will ever fit. I asked Harry Cross on messenger how to cut the panels and he said that this is very "easy" and all we need to do is score a line with a knife and break the piece off. Sounds simple, but it was a disaster. This resulted in us ruining 3 panels which ended up having jagged and uneven edges which we could no longer use. I called the company and Johnny who was very harsh and abrupt who said the person who told me to score and cut the panels was "an idiot." Turns out Harry Cross owns the company. Despite the actual owner of the company giving me "idiotic" advice, they still refused to refund the panels. I request Harry give me a call himself so we can discuss this as Johnny was being very unhelpful and rude on the phone. In the end, a carpenter friend managed to salvage the job through using professional cutting tools to cut the panels and fit them properly. So we paid for installation in the end as well as the premium price for the product. We may as well have just done real tiles. Avoid this company for all floor panels.