The day the bed was supposed to be delivered, the delivery company rang me in the morning to say they'd be here within half hour and they didn't arrive, they then told me at 7pm they weren't coming, annoying when I waited in all day! I then had to rebook the delivery. This wasn't the bed company's fault though! When the bed did arrive days later I noticed after they'd gone the one long slim box with the sides and end in was damaged and it wasn't until I tried to put the bed together I realised I couldn't because the centre bar and both side pieces were bent, I called my brother who managed to bend the ends into position so we could put it together, I didn't want to send it back as I'd been sleeping on my mattress on the floor for a while and didn't want to wait whilst it was collected and another delivered. It's a beautiful bed and looks lovely in my bedroom (Edwardian) it's just a shame it arrived damaged.