Courier delivery time was set to a two hour window, which kept getting pushed back on the day. After wait in all day for it to arrive, eventually they cancelled delivery for no known reason and I had a to re-book for a different day. Annoying waste of a day. When the bed did eventually arrive, there were scratches on the top of the bed posts, and damage to one of the plastic caps on the feet, plus a missing screw that holds the central frame pole into position. Disappoint, but having already spent two days waiting for it to be delivered, I couldn't be bothered to send it back for a replacement.