The bed was “in stock” when I placed the order so was expecting a quick delivery. I then received an e-mail to say that there was a part of it that was out of stock and it would be up to two weeks. 5 weeks later, with no additional communication I finally got an e-mail to say it was ready to be delivered. I live in a flat on the 4th floor with a lift. I thought the delivery driver would deliver the bed to my front door. Sadly not the case. I had to take it from the back of the lorry myself and get it into my flat with no help from the delivery driver. He basically was just a driver. The bed itself is nice, took a while to put together. The bed isn’t overly expensive and this is reflected in the quality.