The company offers free delivery "worth £45" if you buy both a bed and a mattress. Having placed an order I foolishly expected that they would offer a service that was indeed worth £45, and deliver the bed to the room of my choice (unsurprisingly, a bedroom located upstairs). Had I read the terms and conditions, I would have realised that "delivery" actually means "abandonment at the front door". Prior to leaving a review, I have spoken to two people at the company about my dissatisfaction, one of whom was very patronising, and kept referring to it costing them £20 to have the bed delivered. That pretty much explains everything...it is actually a service worth £20, but if you had to pay, they would charge you £45! Also, no timed delivery slot...anywhere between 8am and 6pm, and the phone number to track, had to forward my call twice, when they could still only tell me that "it will definitely be today". Used Beds on Legs last year...much better, and will stick to them in future.