Hi, your service is usually excellent and most staff go above and beyond! I have been a customer for many years and love shopping with you. Your range, quality of most goods, staff interaction is why I have graded you as above. However there is the odd staff member that lets you down. Because most staff are so polite, pleasant and accommodating, the not so good ones stand out. The website isn’t great right now either as stock levels aren’t quite correct. You also can’t give colour/type instructions on click and collect so have2send another email. Never tried the restaurant but hope to when you re-open, can’t wait!