Very disappointing. My appointment at the Harley Street clinic started a bit later than booked (7 minutes late), and as I was in a hurry to get back to work, the delay mattered to me (especially as the appointment was to take approx. 40 minutes). The welcome at the Reception was not great either, despite the delay with the appointment the person did not communicate anything to me, she did not smile or offer anything to drink either. The visit was also very short (max. 15 mins). The person conducting the check did not have all my previous records (she said that I only visited the clinic once in 2019, whereas I visited the clinic 3 times, including in 2018 and 2020 during the pandemic as well!). When I tried to explain that there should be my previous records as each time I received a report, she was not willing to investigate. As those records were not available, the person checking could not compare my previous records with the current state. Frankly, I did not feel the visit was worth the money I paid for it. It was also much more expensive than my previous visits at the Argyle Street and Moorgate clinics but did not deliver the same value. I did not feel that the service I received was very good. Very disappointed, especially since the previous visits were very good.