"I got my BMW Z4 Key fitted with new Battery , it came back by Post within 3 working days which was very speedy in my opinion.
On checking the Key it did not work and wouldnt Lock/Unlock my car when pressing the buttons, i knew it needed re-syncing/re-programming but did not know how.
I called Master-Locksmith for help whilst standing outside my Car on a sunny hot day. No kidding and it was UK were talking about.
The Man who answered the phone said he will call me back in 2 minutes.
I waited 30 mins and still no-one called back.
I decided to Google and Youtube it myself and managed to do it myself eventually after a few attempts etc.
An Hour later 'Master-Locksmith' calls me back and apologized for the delay.
I'm just glad it wasnt an Emergency.
Thanks anyway ...ALMOST had the perfect service.
Overall Service 7.5/10"
Hello Karho Chung,
Many thanks for using our services.
Unfortunately you caught us on a day when we were two staff members down in the office and this is why the delay for the call back. Usually to be honest we help with any issues on your first call and don't usually need to call you back.
We also provide all the instructions on how to sync your key back to the car as standard with all repairs that may require this. You would have been sent this information.
Anyway great that your key is working fine now. Any future problems just get in touch. We are here to help when ever you need.