Whether we are right to be a little put out is probably open to interpretation, but our experience of the mac man service is good, but I feel the back up service from the initial repair was a bit weak. We had our macbook air repaired in July last year, but we had cause to take it back in February as it had not been working for a couple of months. When investigated, it turned out to be the battery was at fault again, which had been replaced in July last year. The computer also had a log which showed that the new battery had only been charged 4 times, which was completely wrong as it had been charged at least twice per week since the July repair. Therefore we would assume that this fault shows there was something wrong with the battery since its installation, but as there is only a 3 month warranty on the repair this was deemed out of guarantee. We did question this and only had to pay for 50% of the battery cost and the labour was free of charge, but I felt this all should have been dealt with under warranty as my opinion would be that the battery was faulty from installation, but that we could not have been expected to know this until it totally failed as it did in December..