I brought my MacBook in to be repaired and unfortunately due to water damage the best the team could do was copy my MacBook into an eternal hard drive. I thought the people in the shop were very friendly and helpful and initially I was provided with a very speedy diagnosis. But I do have two issues. Firstly, I had to call and chase up twice to find out when my Macbook and external hard drive could be collected. Secondly - which I only discovered last week - I did ask if the hard drive would work with non Apple products and was assured it did. However it isn’t readily compatible with a PC or windows system and unfortunately that’s what my replacement laptop is. (I got a second opinion from the tech team at work just to be sure). I have to say I’m disappointed in this - while the important thing is that the information is on there and I can access it through a friend’s Mac, it’s a bit galling given the expense of the hard drive not to have been given it on a more inclusive device.