I have always found them to be very helpful and obliging. However on the last occasion the problem that prompted me to take my computer to them was not resolved although I spent money on speeding up the system. I was then sent a means of sorting things out myself but have not been able to do that. I will need to bring the computer back at some point but assume this will be at further cost. Perhaps I should have got back to them earlier to let them know I have not managed to sort things out.
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