We have been buying kiln dried ash logs from the Luxury Wood Company since we had two wood burning stoves installed in 2016. When the last crate arrived at our house the week before last, the lorry driver was unable to offload the crate outside our house, on the kerbside - the kerbside is on a slight gradient and he wasn’t able to pull the pump truck with the crate on top onto the tail gate of the lorry. He asked me to help him push but I declined, because of the need to maintain social distancing during the coronavirus pandemic. He therefore returned to his depot with the crate of ,logs still on the lorry. The following day I emailed Vesi at the Luxury Wood Company but she was unable to help - she was unable to use a different delivery lorry so there was no solution. I had a number of exchanges of emails with Vesi and she was always courteous and replied very promptly every time. We have subsequently had a delivery of logs from White Horse Energy, the lorry driver had an electrically assisted pump truck and was able to off load the crate of logs at our kerbside very swiftly and easily. I would urge the Luxury Wood Company to use a different delivery company, one that has electrically powered pump trucks. In the past we have always had excellent wood from the Luxury Wood Company and I’m very sorry that we had a poor experience this time. Roger Cottrell, Kenninghall, Norfolk NR16 2EN