Wood - excellent as always, nicely packed great wood..... However!!!! Delivery was an absolute nightmare. Was promised delivery on the first Friday, nothing, no show no phone call nothing. Called up and was promised by the next Friday AM delivery.... no show again. Then called three times Friday afternoon and could not get through, waited 15 minutes on each occasion to get an answerphone, left a message 3 times and no one answered. Final (fourth call) after no one called me back to get a message saying the "office is now closed until the Monday morning". Logs finally showed up around one month after delivery. Received a credit note for some compensation which was appreciated, but not received, 2 weeks and counting, not sure if it will show up or not? I'm sorry to leave this review, but I was asked what my opinion is and I can only report as per the facts. Shame - been using Luxury Wood for years, but it's gone down hill for some reason? Summary. Great product. But nightmare logistics and customer service in terms of answering the phone.