I've ordered a few times from Luxury Wood and never had any issues. This order was for a large crate of oak logs. These arrived on the agreed delivery date having received a call from the delivery company the day before to arrange. The crate contained some small pieces, very handy for lighting but the bulk of the crate was medium to large logs. We have a small log burner so one of these large logs will fill it but for me that's ideal, so long as it's on a hot bed it's going to burn for a long time and give off a lot more heat, for me larger logs give more bang for the buck. I was absolutely delighted with this delivery as the mix of logs was for me ideal. The oak has a lovely smell sitting on the hearth waiting to be burnt and as there's been a few chilly evenings we've now burnt some, it burns really well, lots of heat but not too quick. Really looking forward to having one of the larger logs on when it is really cold. If you've never had oak then it is a lovely wood to burn but in my opinion (others may not agree) when you unpack it, it is a little bit messier than other woods, there's more little bits come off it, a tap before stacking removes but other woods do seem cleaner. For me it's worth getting the broom out after stacking because of the way oak burns and the heat output. A final bonus, the crate was really good timber and makes excellent kindling, I'm sure you'd have to spend at least £20 to buy that much kindling.