We have been buying large crates of logs from The Luxury Wood Company since 2017 and they have always been excellent until this year. Our latest purchase of Kiln Dried Oak is very poor and below the standard shown on the website. This is their reponse... "We are very sorry for the negative experience you're having and all inconvenience caused. It is very rare but does happen on occasion. We will chase this up and see what we can do to prevent such issues in future. In the meantime we would like to offer you £30 OFF your next order with us. Please let us know if that would be of use and we will create a voucher to this amount for you." Many of the logs are very thin and short and therefore burn quickly. We cannot return them as we cannot load up the pallet. We consider this load of logs very poor value at £289.95.