This is a good fuel supplier who I have used previously to purchase kiln dried logs from and found the quality very good. Delivery is usually reliable and prompt but I believe the carrier has been out sourced and received numerous very confusing messages about delivery and tracking on said it would deliver at 11.59 pm which would never have been realistic. I phones the carrier to arrange a new date as they had cancelled original delivery day and advised when not to deliver as I would be out so they delivered on the day I advised them not to. It was dry at the delivery address but the pallet covering was torn and the boxes of natural firelight’s were wet damaged and spilled onto the log nets. I rang the Luxury Wood Company and spoke to a lovely young lady who was most apologetic and said that she would arrange to have a new delivery of fire lighters sent by courier. She did and they arrived within a few days with some extra boxes. They just need to sort out their delivery company as they are not doing a great fuel supplier like The Luxury Wood Company any favours. This is the first time I have had a reason to complain so hopefully it will be taken on board.