The Luxury Wood Company is very good and professional. The delivery company they use are useless and unprofessional. Agreed a date with the delivery company - the morning of the delivery day I had a text to say that "logs would not be delivered due to delivery issues but would be there the next day". Waited in again and phoned them at about 3 p.m. to find out when they would be delivered. Delivery company said "would not be delivered today". I stated that it was not very professional to keep someone waiting all day any not inform them that there would be no delivery - they said "yes I know". When I asked when logs would be delivered they stated "no idea". I then phoned Luxury Wood and they arranged to have the logs delivered the next day - they did arrive.