Will not be using the luxury wood company again, and I'm sure my experience will explain why !!!! My log were arranged to be delivered between 11 am and 1 pm. 11, 12 and 1 came and went but no logs. Phoned the contact number to be told that due extra delivery's it would be now delivered by 2pm, so I requested a curtesy Phone call if was likely to be any later, but as 2 came and went, yes you've guessed it, none was forthcoming!! At twenty to 3 I Phoned the luxury wood company and spoke to a manager, and was told with very little sympathy, that as they subcontract out to a delivery firm and there very little she could do about it. And to put the icing on the cake, when the logs were eventually arrived at 10 past 3 pm , the informed me the delay was it fact due the lorry be in for a service not increased delivery's, as I was informed. And the final cherry on top was that the large crate of logs would only be left on the front pavement and not in the drive as I wanted. !!!!!!!