I am sure they are great with anything straight forward however if you run into a problem they seem to struggle with the concept of customer service. We had a duplicate account at the same address which they mixed up the billing for and have repeatedly sent demand notices incorrectly adding £10 each time. They can be difficult to get hold of and constantly bombard you with phone calls i am pressuming to chase money (i never answered as some of us do work for a living and cant be answering the phone to them all the time). They seem really terrible at updating details even though they say they have. The operatives do not listen to the problem to understand and correct it, they stick to a script and they quite like to hang up on you also. I am not saying do not use them they do some great products , but be warned about the pain you will go through if something isnt quite right. I will never use them again from my own personal experience. Eventually i spoke to someone with common sense that could see what had happened........maybe their next issue should be common sense coins and be free issue to staff.