I am leaving a review based on a treatment I had over 12 years ago with Dr Sunil Chopra. I wanted professional help with acne and scars on my face. I had my inital consultation with Sunil Chopra which went well.. He recommended a few products, which I used and it helped with active acne. I decided  to book myself in for a laser treatment 2 weeks later as per Dr Chopra recommendation. On the day of the treatment I was booked in at 4pm. I waited for 1 hour 20 minutes till I was seen at 5:20pm. I could see staff were getting ready to go home. Dr Chopra told his receptionist to take payment before the treatment of around £800. Instead of taking a payment after the treatment. Dr Chopra applied a thick white layer of local anashtetic on my face.  He had run out of anesthetic midway so he told me to go to the chemist to buy more anaesthetic. I felt intimidated, so I did what he said and I went out with a thick layer of cream on my face down the road to the pharmacy and paid for more anaesthetic (which should have been included in the treatment price) I came back with the anesthetic but he decided not to use it! He told my to lay down on the bed and he ran out of the room. He went went out for a cigarette came back and started the laser  treatment, which lasted 5 minutes and his hands smelt of cigarettes. He also answered a phone call in-between that time. I was soo upset with the way he handled everything he waa unprofessional, unorganised and incompetent. I spent years as a student saving up for the treatment! Dr Chopra took advantage of my younger age and coming across vulnerable at the time. Till this day I am traumatised by this experience. He is only interested in money and not the welfare of clients. I would not recommend anyone to go to him. Prices are extortionate. I am sure the fees have trippled by now. Why has it taken me so long to leave a review?  It plays on my mind and I wanted to bury it away like it never happened. I wish I had demanded a refund back then and reported him. Dr Chopra can I get a refund?