So, the product (bulb) was fine, no issue there. However, customer service was anything but. Order was placed 17th Dec, chasing email sent early Jan, never a response to that, phone call made where the advisor was not exactly convincing with the 'blame the post office' and it finally arrived 6 weeks after the order date. It wasn't a NASA Space Station component, just a wee bulb. We can handle delays, we don't like lack of transparency and not being updated. Please bear that in mind, ELB, but I'm afraid based on your customer service alone, never again, ordering from you is anything but 'Easy'....