I have ordered 3 lightbulbs of a certain brand, because I needed to change only 2 of the 8 on the ceiling (+1 extra), and I wanted to have the exact same ones, and I couldn't find it anywhere else. I made my order on a Monday. On Friday I emailed them, because I still haven't heard about it being dispatched. I've been told that it was being dispatched, and I will have it soon. Sure enough next Wednesday I've got my parcel to find 3 different brand and different looking bulbs in it. I've tried to check the ones I ordered on their website to compare prices, but it wasn't there any more. So obviously they didn't have my bulbs, and they substituted them without asking me. Of course when I emailed them my email was ignored!