Poor experience. It took ages to arrive, despite paying for postage and then when it arrived the bulb had already been opened and possibly used. The rear of the packaging was completely missing, so all specifications were nowhere to be seen. The box was way over sized and it was packaged plastic pellets - which are a nightmare to dispose of and we can only hope they were eco-friendly. So a return has been initiated. A return label/address was provided by customer support. Thankfully the staff have been helpful and responsive throughout. Edit: Rating changed from one to three stars to reflect that I have now been refunded.