Easy to contact by telephone or email with friendly and polite advisers. However, the delivery time I was given was optimistic (3-4 working days) and even when I was given a specific day, my purchase was actually delivered the following day. I had no communication from the couriers regarding the time of delivery and I was informed by the Home Lighting Centre (when I phoned them) that it had been delivered to a neighbour. However when I arrived home it had been left in our porch which wasn't a problem but not what I had been advised. (At this stage I think the Home Lighting Centre may just have been using the information given to them (incorrect) by the couriers.)