I purchased a birthday gift experience and payed extra for nextday delivery. 4 days later it had not arrived. In response to my email I was, not terribly politely, incorrectly told that I had not purchased next day delivery and it would arrive within 3-5 working days. Once I had established that this was indeed the case I was offered half the cost of the postage and no apology. Several emails later, still no apology or admittance that an error had been made. Avoid this company there are many others offering the same service reliably. It arrived 8 days after purchase.