Absolutely worthless. Nothing received after more than 2 weeks, not even a dispatch confirmation email. On checking, I was first told it would be delivered in a few days "due to the time it takes to personalise" and then when I still didn't receive anything, I was told by the same person that it had already been delivered (apparently delivered a scant 48 hours after I placed the order, so what happened to "the time it takes to personalise"?) and shown strange tracking information that doesn't look like normal Royal Mail tracking. Then, when I asked them to explain, they continued to claim that I had signed for the parcel, basically accusing me of lying and saying there was nothing else to do except for me to go to the police and get a crime number (!). So, steer clear.