A really beautiful frame ordered for a birthday gift. It arrived with a crack in the glass as it was not packaged well, I raised this and was advised it would raised internally however, the replacement arrived packaged exactly the same and a corner of the glass on the inside of the frame was broken off and sharp to handle. I advised that I wanted a refund because twice, l received a damaged picture frame. I was offered a discount twice and advised that the second frame could still be used as the damage was on the inside of the frame. I ordered and paid for a picture frame which should have been in perfect condition on receipt especially as it was a gift, not a damaged picture frame and a discount does not cut it for poor customer service which does not change the fact that the picture frame is still damaged. I am totally disgusted with the customer service and not order again.