the package was a day late again, on order you said next day, then when day was nearly over it had changed to the next day, the parcel was due to be delivered around 5/6, i kept checking my e-mails as i had problems with the last order, I waited and kept checking.... then a delivery confirmed e- mail arrived, the driver hadn't even rang my apartment to say it was here, instead he just dumped it at the foyer door, where anyone could see it and he drove off. As I stated last time I am disabled and in a wheelchair, so I had to go down to the foyer in my wheelchair and attempt to carry it back to my department, there is a board in the foyer with clear instructions to ring the apartment number and I would answer, and as it stated on the order DELIVER to apartment 52. i checked the package immediately with it being a day later than it was due, most of it was still frozen but the smoked salmon and a packet of the crab claws were completely defrosted, and I wasn't going to re-freeze those, so I had to give them away, they were supposed to be for my family over the Christmas period, so I let them down and felt awful about it. So the last two orders were not delivered on the day specified, but the following day, the first delivery the driver had been very rude to the reception staff, and when I rang you to inform you I was told it6 was nothing to do with you, it was the courier, my order was placed with you therefore my contract was with you, not the firm you chose to deliver your orders. I did e-mail you the very next day, but did not get a response, so I have replied to this e-mail you sent me hoping maybe this time I will get one. Regards, Susan Taylor 52 Plaxton Court Scarborough North Yorkshire YO12 6QT 01723 639733 07513349216