Absolutely shocking customer service - After initial contact proved hard Ive now spent 4 days trying to contact them and still have not spoke to them. Sales department refuse to help saying its not their department. You cannot leave a post on facebook as they review every post. Had to threaten them with parking a large billboard outside the shop saying just how bad their aftersales service actually is - At this point still not had a reply Fire is 10 months old & will not start, they say because it hasnt been serviced they wont cover the fault even though the fire doesnt have to be serviced until it is 12 months old. Read reviews on other review sites and do not be fooled by facebook as they negative posts are not shown