AVOID- READ FULL REVIEW We ordered a full electric suit at over £2000. The fireplace warehouse were all very polite and helpful when selling the fireplace to us but once we had paid I think all customer service went out the window. We had the fireplace fitted on 5th September 2022 and the fitter sat in his van mostly while his apprentice did the fitting. The fireplace was fitted slanted with one side touching the floor and the other side about an inch away from the floor, leaving us with a £2000, eye-sore. I spoke to the fitter at the time of fitting, they refused to rectify it and got very aggressive and threatening about it. He acknowledged the issue but barked at us that we had to speak to fireplace warehouse to get it resolved. On speaking to fire place warehouse we were asked to send them some pictures which we did. We were then asked to send more pictures which we did. We then had to chase them numerous times before there agreed they would fix it. A date was set for them to fix the issue and suddenly on the day they were due to fix it, this was cancelled because fitter was poorly (this was 5 weeks after the fire place was fitted). We were then told that the fitter only worked one day a week so we would have to wait another week. 6 weeks after the fireplace was fitted, when the fitter eventually came, he told us that he had not been sent to fix it but to take some pictures with a spirit level. He spent about 5 minutes at our house and then left, he told us he knew nothing about it and there was no point in speaking to him. Despite him knowing nothing, his mannerism and appearance suggesting otherwise, the fireplace warehouse have since advised that he is one of the senior managers. On phoning the Fireplace warehouse they told us that they were under the impression he was coming to fix the fireplace and they would call me back. Later that day I received e-mails from a John Hobson saying they had no intention of fixing the fireplace. They spent 6 weeks spinning us lies and delays, I believe with no intention of fixing the issue. They have taken no ownership or responsibility. They have left us feeling like they have vandalised our home and I have spent a number of nights trying to console my partner who has been in tears on several occasions, especially after speaking to the fireplace warehouse by phone. We are currently taking legal advise, on how we can recover the £2000 plus we paid to them and what steps we will need to take the have the Fireplace removed so that a reputable company can install a fireplace competently.