I ordered a new marble fireplace on the website at 10pm one Sunday night. At 10:45pm, I had a personal email from the website manager, Neil I think it was. This was not the automated one & to be honest I was astounded that someone would take the tike, out of hours to respond. We received the fireplace 5 days later and as per the mangers email conservation, it looked incredible - far better than the website images suggested. The two delivery lads were more than helpful and even moved my existing fireplace as they could see I was struggling to move it with my wife. This was a FIVE star service from start to finish & if I could give a TEN star review, I would do. It was a refreshing change to deal with 'humans' who actually care about their customers